Privacy Policy

Last Updated: 13 December 2024

At Scott’s Hair Loss Consultancy (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR), where applicable.

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, including when you visit our website, contact us, or use our services.

If you have any questions about this Privacy Policy, please contact us:
Email: info@scottshairconsultancy.co.uk
Phone: 07825 291941

1. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Consultation Information: Details you provide during consultations, including information about your hair loss concerns, preferences, and goals.
• Website Usage Information: Information about your use of our website, such as IP address, browser type, and pages visited (collected via cookies).
• Payment Information: If applicable, payment details for any services you purchase.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and personalise our services.
• To communicate with you, including responding to enquiries or booking consultations.
• To improve our website and services.
• To comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent, e.g., subscribing to newsletters.
• Contractual Necessity: To fulfil our obligations when you book a consultation or use our services.
• Legitimate Interests: For purposes such as improving our services or ensuring the security of our website.
• Legal Compliance: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Service Providers: Trusted third parties who assist in delivering our services, such as IT support or payment processors.
• Legal Authorities: If required to comply with legal obligations.

5. International Data Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

6. How Long We Keep Your Information

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccuracies in your personal data.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Restriction: Limit the processing of your personal data in certain circumstances.
• Objection: Object to the processing of your data for direct marketing or other legitimate interests.
• Data Portability: Receive a copy of your data in a portable format, where applicable.
• Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@scottshairconsultancy.co.uk.

8. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Cookies

Our website uses cookies to enhance your browsing experience. For more details, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we handle your data. The updated policy will be posted on this page with a revised “Last Updated” date.

For further assistance or to raise a concern about our data practices, please contact us:
Email: info@scottshairconsultancy.co.uk
Phone: 07825 291941

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit www.ico.org.uk for more information.